True to the motto “Write once, run everywhere”, the development followed a cross-platform approach, whereby the app was developed with only one code base – for Android and iOS. Thanks to this hybrid approach, future features can also be delivered in fast development cycles and development costs kept as low as possible.
To modernize the Zak app, onboarding along the new customer journey was implemented on the one hand, and on the other, security was improved with the introduction of two-factor authentication (2FA) according to the current security standard. With eBill, QR-bill and instant payments, the standard functions in Swiss payment transactions have been implemented and regulatory requirements such as the questionnaire on the Money Laundering Act (AML) have been integrated.
The “pots” on the home screen and various personalization options ensure optimized user guidance. The use of various new features also ensures high customer satisfaction: In addition to the expansion of the self-service functions, a savings account, cashback provider and partner offer of an insurance company were implemented.
A sophisticated caching mechanism also significantly reduces data traffic to the server, and a concept that only loads data when it is actually in the visible area of the app makes the app significantly faster.
Thanks to a Netcetera development team fully integrated with Bank Cler, the communication paths are short, and the app can be further developed quickly and dynamically using agile working techniques and tight release cycles. Netcetera’s broad UX expertise also ensured that the Zak product has undergone a successful upgrade and will continue to be further developed in the future.
