We are a team of experts who work together to design and develop software that matters. Netcetera strongly believes in and supports continuous professional development. We care about our well-being. At Netcetera, we share our expertise, foster exchange, and appreciate different approaches. Respect, reliability, commitment, and professionalism define us. Our teams work with agile development methodologies and use the latest technology. Netcetera specialists are part of an extensive network within the IT industry.
As an Application Support Specialist you'll work in a very dynamic team of professionals assuring that our customers get maximum support and reliability. We're looking for a bright, talented and responsible individual with solid technical background, but in the same time a team player and someone who can stood up for the new demanding challenges on a daily basis.
Apply and become part of a client-oriented community.
Looking for a new challenge? Take the next big step in your career!
Your role
- Monitoring of the services we provide to our customers
- Incident management, Service Request Management and Change Management
- Troubleshooting, documenting, reproducing and following up on issues or requests reported by the customers
- Communication with the customers to understand the problem and internal communication with the other team members to effectively solve it
- Proactively analyze application logs to detect the problem
- Maintain the support documentation (cookbook) to keep it up-to-date
- Monthly pre-scheduled and ad-hoc reporting
- Technical customer support and working in 365/24/7 support team